Request A Ride Home- (Target <2 min call)

Ok, I’m going to go through a few questions/confirmations.

  1. Hi, can I please have your first and last name?

    Open Lyft and find them.

  2. To confirm, I speaking with person who needs a ride - correct?

    If not, ask to put the rider on the phone. If passenger has difficulty speaking, you can talk to the guardian, but you must get a verbal 'confirm' with passenger that they understand / at the end of the call.

  3. “Is your cell phone still…..[read what is in Lyft’s systems].”

    If no, ask them the address of the pickup.

  4. “Are we picking you up from……[read what is in Lyft’s system from drop off]”.

    If no, ask them the address of the pickup.

  5. In Lyft, click “Schedule Return” button…so you have the correct home address “Are we dropping you off at the same place we picked you up from earlier today”? READ THEM WHAT IS IN OUR SYSTEMS.

    If they say “No” - ask the for the address they need to go to

  6. To confirm - Are you able to board and de-board the vehicle without assistance - correct?

  7. To confirm, you need a ride home RIGHT NOW - correct?

    I’m asking b/c we only book rides when someone is completely finished treatment, checked out, and ready to go home. Since cars can usually arrive in minutes.

  8. OK, I’m booking your ride right now. In a moment, you’ll get a text message with the make, model, and color of the car and driver’s license plate.

  9. Great. Your car will arrive momentarily. Please double check the driver’s license plate vs. your text message. You want to make sure you’re getting in the right vehicle.

10. Please keep your cell phone on and answer ANY phones call you receive - even if you don’t recognize the number.

11. Lastly, I will be sending you a text message with a link to survey. Text will be from me - “Saul”. Filling this out really helps us and takes about a minute.

Amarillo Location List

  • Harrington Cancer Center – 1751 Wallace,

  • Panhandle Cancer Care - 1301 S. Coulter,

  • Texas Oncology 1000 S Coulter FRONT,

  • Texas Oncology 1000 S Coulter BACK,

  • Texas Breast Specialist-1000 S Coulter,

  • Texas Surgery Specialist FRONT -1000 S Coulter,

  • Women's Oncology - 7201 SW 34th Ave,

  • 24 Hr in Canyon Survivorship Center - 6600 Killgore Drive,

  • BSA Hospital -1600 Wallace,

  • Harrington Breast Center - 1310 Wallace Blvd,

  • 6 Medical Park Drive,

  • BSA Outpatient Therapy -5111 Canyon Dr,

  • Panhandle ENT - 3501 Soncy Rd #140,

  • Amarillo Urology - 1900 Medi Park Dr,

  • Amarillo Urology - 8207 W Amarillo Blvd, One Time Exception

  • TMD Men’s Health – 1946 Civic Circle Amarillo, Tx 79109

LA Location List

  • Torrance Memorial Hunt Cancer Institute

    • 3285 Skypark Dr, Torrance, CA 90505 - Chemo, Cancer Support Center, Imaging.

    • 3330 Lomita Blvd, Torrance, CA 90505- Main Hospital / Radiation.